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Rules and Regulations
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West Virginia Holiday Package Program
These items are considered Holiday Package Program items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This flyer is effective, December 1 – December 31, 2023. Offenders may receive one (1) holiday package up to $100 of product for Prisons and $75 of product for Jails & Juveniles during the month of December. The holiday package is in addition to the 4th Quarter Food and Hygiene Package. Union Supply will remove items at our discretion if they do not fit into one box or exceed $100 of product for Prisons or $75 for Jails & Juveniles. The minimum order for family & friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
ORDERING INFORMATION: Family & Friends may place orders online, by phone, fax or mail. Offenders may place orders via phone or order form. For more information, please visit our website at www.WVpackageprogram.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the order form when placing orders on the offender phones.
ELIGIBLE OFFENDERS: Eligibility to participate in the Food & Hygiene Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages.
PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
LAYAWAY: For more information, please see WV Division of Corrections and Rehabilitation Food & Hygiene Catalog.
PREPAID ACCOUNT (Optional Payment Method): For more information, please see WV Division of Corrections and Rehabilitation Food & Hygiene Catalog or website.
SALES TAX: Sales tax is required by the state of West Virginia. Food items are not taxable, hygiene are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order form for tax rates by facility and for step-by step calculation assistances. Sales tax rate are subject to change without notice.
SHIPPING: All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
DELIVERY: Orders will be delivered to each facility on a weekly basis. Please check our website www.WVpackageprogram.com for each facilities delivery day. Orders that do not make the delivery cut off for that week will be delivered the following week.
RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVpackageprogram.com
Mail: Union Supply Direct
Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5702
West Virginia Food/ Hygiene Package Program
PRISONS: The items in this catalog are considered Food & Hygiene Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, December 1 - May 31, 2024. Offenders may receive one (1) package per quarter up to $100 of product. Union Supply will remove items at our discretion if they do not fit into one box or exceed $100 of product. The minimum order is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
JAILS: The items in this catalog are considered Food & Hygiene Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, December 1 - May 31, 2024. Offenders may receive one (1) package per month up to $75 of product. Union Supply will remove items at our discretion if they do not fit into one box or exceed $75 of product. The minimum order is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
JUVENILES: The items in this catalog are considered Food & Hygiene Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, December 1 - May 31, 2024. Juveniles may receive one (1) package per month up to $75 of product. Union Supply will remove items at our discretion if they do not fit into one box or exceed $75 of product. The minimum order is $15, there is no minimum orders for Juveniles. It is the Juvenile’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
ORDERING INFORMATION: Family & Friends may place orders online, by phone, fax or mail. Offender may place orders via phone or order form. For more information, please visit our website at www.WVpackageprogram.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
ELIGIBLE OFFENDERS: Eligibility to participate in the Food & Hygiene Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages.
PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
* We accept major credit / debit cards and Prepaid Cards with Visa/MasterCard logos. DO NOT DISCARD prepaid debit cards in case of a refund or a return. Refunds will not be available if the prepaid payment card is no longer available. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay, Door Dash.
LAYAWAY: The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at 562-361-5702 M - F 7AM-11PM (EST) & SAT 8AM-4PM (EST).
3. LAYAWAY PAYMENT PLAN: Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
LAYAWAY REFUNDS AND CANCELLATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
Please Note: All credit card order cancellation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
OPTIONAL PREPAID ACCOUNT: Only offenders, not friends or family, may order using their prepaid account funds. To order with a prepaid, the offender must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The offender must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page 1 of your catalog.
SALES TAX: Sales tax is required by the state of West Virginia. Food items are not taxable, hygiene are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
SHIPPING: All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
DELIVERY: Orders will be delivered to each facility on a weekly basis. Please check our website www.WVpackageprogram.com for each facilities delivery day. Orders that do not make the delivery cut off for that week will be delivered the following week.
RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVpackageprogram.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5702
West Virginia Property Package Program
PRISONS: The items in this catalog are considered Shoe & Property Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, December 1 - May 31, 2024. Offenders may receive one (1) package per month. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
JAILS: The items in this catalog are considered Shoe & Property Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, December 1 - May 31, 2024. Offenders may receive one (1) package per month. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
JUVENILES: The items in this catalog are considered Shoe & Property Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, December 1 - May 31, 2024. Juveniles may receive one (1) package per month. The minimum order for family and friends is $15, there is no minimum order for Juveniles. It is the Juvenile’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
ORDERING INFORMATION: Family & Friends may place orders online, by phone, fax or mail. Offenders may place orders via phone or order form. For more information, please visit our website at www.WVpackageprogram.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
ELIGIBLE OFFENDERS: Eligibility to participate in the Shoe & Property Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages.
PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
* We accept major credit / debit cards and Prepaid Cards with Visa/MasterCard logos. DO NOT DISCARD prepaid debit cards in case of a refund or a return. Refunds will not be available if the prepaid payment card is no longer available. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay, Door Dash.
LAYAWAY: The Layaway Program is for friends and family only. Family and friends can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: Money Order, Personal Check, Visa, Mastercard and Discover payments.
2. By phone: Call our Customer Service agents at 562-361-5702 Monday - Friday: 7am - 11pm EST Saturday: 8am - 4pm EST
3. LAYAWAY PAYMENT PLAN: Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
LAYAWAY REFUNDS AND CANCELATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
OPTIONAL PREPAID ACCOUNT: Only offenders, not friends or family, may order using their prepaid account funds. To order with a prepaid, the offender must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The offender must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page 1
SALES TAX: Sales tax is required by the state of West Virginia. All items are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
SHIPPING: All family and friends shipped orders will be charged $7.95 (Non-refundable). Cancelled order will not be charged. Shipping fees do not apply to offender property orders.
DELIVERY: Orders will be delivered to each facility on a weekly basis. Please check our website www.WVpackageprogram.com for each facilities delivery day. Orders that do not make the delivery cut off for that week will be delivered the following week.
RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVpackageprogram.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 111, PO Box 619059, Dallas, TX 75261-9059
Phone: 562-361-5702
WARRANTY INFORMATION: Some items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience.
CLEAR INVENTIONS/ CLEAR TUNES
2320 E. 49th St.
Vernon, CA 90058
KOSS CORPORATION
129 N. Port Washington Ave.
Milwaukee, WI 53212-1029
1-800-USA-KOSS
SANGEAN AMERICAN INC.
SERVICE DEPARTMENT
9900 Jordan Circle
Santa Fe Springs, CA 90670
SONY DIRECT RESPONSE
12451 Gateway Boulevard
Fort Myers, FL 33913
West Virginia PRISONS and JAILS Special RSAT & DOG Program
The items in this catalog are considered Special Package items and have been approved by the State of West Virginia Department of Rehabilitation and Correction (WVDCR). This catalog is effective for six (6) months, December 1 - May 31, 2024. Offenders in the RSAT or DOG programs may receive one (1) package per quarter up to the dollar limit designated below. Please see below eligibility table for more details. Participating facilities are listed in the sales tax grid. The minimum order for family and friends is $15, there is no minimum order for offenders. It is the offender’s responsibility to ensure the items they order are allowed at their facility and are in accordance with WVDRC Policy #400.03 Inmate’s Personal Property.
ORDERING INFORMATION: Family & Friends may place orders online, by phone, fax or mail. Offender may place orders via phone or order form. For more information, please visit our website at www.WVpackageprogram.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
ELIGIBLE OFFENDERS: Eligibility to participate in the Special Package Program is determined by facility level. Union Supply verifies offenders’ eligibility before shipping packages. RSAT and DOG Program Offenders are eligible to receive the below dollar value limit and type of items per their designated Phase:
(Limits could change per direction of facility)
| Phase |
Dollar Limit Per Quarter |
Allowable Items |
| RSAT - Phase I |
Not Eligible |
Not Eligibile |
| RSAT - Phase II |
$50 |
Food & Hygiene Only |
| RSAT - Phase III |
$100 |
Anything From Catalog |
| RSAT - Phase IV |
$150 |
Anything From Catalog |
| RSAT - Phase V |
$200 |
Anything From Catalog |
| DOG Program |
$200 |
Anything From Catalog |
PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
* We accept major credit / debit cards and Prepaid Cards with Visa/MasterCard logos. DO NOT DISCARD prepaid debit cards in case of a refund or a return. Refunds will not be available if the prepaid payment card is no longer available. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay, Door Dash.
LAYAWAY: The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, Mastercard and Discover payments.
By phone: Call our Customer Service agents at (562) 361-5702 M-F: 7am - 11pm EST S: 8am- 4pm EST
LAYAWAY PAYMENT PLAN: Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
LAYAWAY REFUNDS AND CANCELATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
OPTIONAL PREPAID ACCOUNT: Only offenders, not friends or family, may order using their prepaid account funds. To order with a prepaid, the offender must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The offender must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. For more information, please see page 1
SALES TAX: Sales tax is required by the state of West Virginia. Food items are not taxable, hygiene are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice..
SHIPPING: All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
DELIVERY: Orders will be delivered to each facility on a weekly basis. Please check our website www.WVpackageprogram.com for each facilities delivery day. Orders that do not make the delivery cut off for that week will be delivered the following week.
RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: WVpackageprogram.com
Mail: Union Supply Direct, Attn: Customer Service Dept. 111, PO Box 619059, Dallas, TX 75261-9059
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