Package Program orders are in addition to regular commissary orders.
Q: How will I receive confirmation that my order was shipped?
A: If an e-mail address was provided, an email notification will be sent when your order is shipped.
Q: When will my order deliver to the facility?
A: Once your order ships it will deliver to your loved ones facility on their designated weekly commissary delivery day. Please allow up to 7 days from the delivery date for your package to be distributed to your love one. Please see the West Virginia DCR Weekly Delivery Schedule below:
|
FACILITY NAME
|
WEEKLY DELIVERY DATE
|
PLACE ORDER BY
|
| Beckley Correctional Center |
Tuesday
|
Previous Monday
|
| Central Regional Jail |
Tuesday
|
Previous Sunday
|
| Charleston Correctional Center |
Friday
|
Previous Thursday
|
| Chick Buckbee Juv Center |
Thursday
|
Previous Wednesday
|
| Denmar Correctional Center, ACC |
Tuesday
|
Previous Sunday
|
| Denmar Correctional center, DCC Offenders |
Tuesday
|
Previous Sunday
|
| Donald Kuhn Juv Center |
Friday
|
Previous Wednesday
|
| Eastern Regional Jail |
Thursday
|
Previous Wednesday
|
| Gene Spadaro Juv Center |
Tuesday
|
Previous Monday
|
| Honey Rubenstein Juv Center |
Wednesday
|
Previous Sunday
|
| Huttonsville - Work Camp |
Tuesday
|
Previous Sunday
|
| Huttonsville Correctional Center |
Tuesday
|
Previous Sunday
|
| Lakin Correctional Center, ACC Youthful Offenders |
Thursday
|
Previous Thursday
|
| Lakin Correctional Center, LCC Offenders |
Thursday
|
Previous Thursday
|
| Lorrie Yeager Juv Center |
Thursday
|
Previous Wednesday
|
| Martinsburg Correctional Center |
Thursday
|
Previous Wednesday
|
| Mt. Olive Correctional Complex |
Wednesday
|
Previous Monday
|
| North Central Regional Jail |
Wednesday
|
Previous Sunday
|
| Northern Correctional Center |
Monday
|
Previous Sunday
|
| Northern Regional Jail |
Monday
|
Previous Sunday
|
| Ohio County Correctional Complex |
Monday
|
Previous Sunday
|
| Parkersburg Correctional Center |
Thursday
|
Previous Wednesday
|
| Potomac Highlands Regional Jail |
Thursday
|
Previous Wednesday
|
| Pruntytown Correctional Center |
Wednesday
|
Previous Sunday
|
| Robert Shell Juv Center |
Friday
|
Previous Thursday
|
| Salem Correctional Center |
Wednesday
|
Previous Sunday
|
| Sam Perdue Juv Center |
Tuesday
|
Previous Monday
|
| Slayton Work Camp - Mt. Olive |
Wednesday
|
Previous Thursday
|
| South Central Regional Jail |
Friday
|
Previous Wednesday
|
| Southern Regional Jail |
Tuesday
|
Previous Monday
|
| Southwestern Regional Jail |
Wednesday
|
Previous Monday
|
| St. Mary's Correctional Center |
Thursday
|
Previous Wednesday
|
| Tiger Morton Juv Center |
Friday
|
Previous Wednesday
|
| Tygart Valley Regional Jail |
Tuesday
|
Previous Sunday
|
| Vicky Douglas Juv Center |
Thursday
|
Previous Wednesday
|
| Western Regional Jail |
Friday
|
Previous Thursday
|
Please allow up to two weeks for your order to deliver.
Q: Why is my order on hold?
A: There are various reasons why your order may be on hold. If have questions regarding your order, please email our Customer Service Department at customerservice@unionsupplydirect.com or you can call customer service at 562-361-5707.
Q: How do I report order discrepancies?
A: Offenders must report any missing or damaged products to a staff member at the time the order is received. All discrepancies should be noted on the order invoice. A staff member will verify all discrepancies and will send to Union Supply for resolution.
Q: What happens if the order is refused at the facility?
A: Should your Package Program Order be refused because of our error, we will correct the problem and reship the order to the offender at no charge to you. Should the order be refused for some other reason, we will provide a refund to the person purchasing the order minus a 10% restocking fee. Shipping is not refundable.
Q: What if I don’t know the location of my loved one?
Q: My offender transferred – what will happen to my order?
A: We will work with the facility to transfer the order to the offenders location.
Q: What happens if someone else already placed an order for an offender?
A: Offenders are only allowed to receive a certain number of orders in the designated timeframe as outlined on our Rules and Regulations page. Any orders received after the first order has been shipped will not be processed.
Q: How do I place an order?
A: You can place your order directly from this website
- To begin, please choose which type of order your are placing
- You must then enter the offender identification number
- Select the facility where the offender is located
- Select the gender
- Make product selections and then go to checkout
- If payment is made by credit card, your order will be shipped according to the delivery schedule
- If you prefer to pay by check or money order, indicate that payment will be mailed and your order will be held and shipped as soon as payment is received according to the delivery schedule
- We also accept phone, mail and fax orders
Q: How do I know that items are acceptable at the facility?
A: We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by WVDCR, so you can shop with the assurance that everything we make available has been pre-approved.
Q: What are the quantity limits?
A: Please see the Category Limits Chart in the front of your Catalog or on our Rules and Regulations page.
Q: How much are shipping fees?
A: Shipping is $7.95 per order. Shipping fees are non-refundable.
Q: How do I calculate sales tax?
A: Tax rates vary by facility and item, our website will automatically calculate sales tax for you at checkout. If you are ordering by mail, please use our order form and will walk you through how to calculate sales tax.
Q: What if my order exceeds the dollar limit or items are out of stock?
A: Ordering from the website will automatically calculate the total dollar value of your total order so you can be confident that you are not ordering more than can be accepted in any one order. In the unlikely event that something is out of stock, we will either substitute the item with an equal or greater value item, or your credit card will not be charged for that item or if you paid by check, you will receive a refund. If you have placed your order by mail and we find that it exceeds the dollar limit, we will remove items until your order meets the dollar limit and we will refund the price of any items removed from your order.
Q: Do you make substitutions?
A: Yes, substitutions are allowed on a case by case basis, all substitutions will be of equal or greater value. If you do not want us to make substitutions on your order, please mark this at checkout.
Q: Why are some of my favorite brands not available?
A: We carry a broad selection of products that meet the stringent guidelines of the WVDCR. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
| FACILITY |
ABBREVIATION |
| Anthony Correctional Center |
ACC |
| Beckley Correctional Center |
BCC |
| Central Regional Jail |
CRJ |
| Charleston Correctional Center |
CCC |
| Denmar Correctional Center |
DCC |
| Eastern Regional Jail |
ERJ |
| Huttonsville Correctional Center |
HCC |
| Huttonsville Work Camp |
HWC |
| Lakin Correctional Center |
LCC |
| Martinsburg Correctional Center |
MCC |
| Mt. Olive Correctional Complex |
MOCC |
| North Central Regional Jail |
NCRJ |
| Northern Correctional Center |
NCC |
| Northern Regional Jail |
NRJ |
| Ohio County Correctional Complex |
OCCC |
| Parkersburg Correctional Center |
PBCC |
| Potomac Highlands Regional Jail |
PHRJ |
| Pruntytown Correctional Center |
PCC |
| Salem Correctional Center |
SCC |
| Slayton Work Camp - Mt. Olive |
SWC |
| South Central Regional Jail |
SCRJ |
| Southern Regional Jail |
SRJ |
| Southwestern Regional Jail |
SWRJ |
| St. Mary's Correctional Center |
SMCC |
| Tygart Valley Regional Jail |
TVRJ |
| Western Regional Jail |
WRJ |
RSAT AND DOG PROGRAM ADDITIONAL FAQ'S:
THE RSAT AND DOG PROGRAM IS ONLY FOR OFFENDERS CURRENTLY ENROLLED IN THE RSAT AND DOG PROGRAMS. Family and friends of individuals incarcerated at BCC, CCC, HCC, LCC, PBCC, PCC, SCC,SMCC, and SWRJ facilities that participate in the RSAT or DOG Program can order a special RSAT or Dog package for their loved ones. The limit is one (1) order per quarter and limits are determined by Phase.
IMPORTANT: It is the customers responsibility to ensure you know what Phase your loved one is in. It also the customer responsibility to ensure you do not order over the allowable order limits per Phase. If orders are received over the allowable limits, Union Supply will remove item(s) at our discretion until the limit is met. If you are unsure what Phase your loved one is in, please contact your incarcerated loved one before placing a RSAT/DOG order. All items have been approved by WVDRC. Please see the Rules and Regulations section for more information on the package program.
Here are the Phases and allowable ordering limits for each phase:
| Phase |
Dollar Limit Per Quarter |
Allowable Items |
| RSAT - Phase I |
Not Eligible |
Not Eligibile |
| RSAT - Phase II |
$50 |
Food & Hygiene Only |
| RSAT - Phase III |
$100 |
Anything From Catalog |
| RSAT - Phase IV |
$150 |
Anything From Catalog |
| RSAT - Phase V |
$200 |
Anything From Catalog |
| DOG Program |
$200 |
Anything From Catalog |
|